SHIPPING & REFUND POLICY

Shipping Information:

At AMONTA Jewellery, we offer free delivery within the UK. We use Royal Mail 24 or Evri for deliveries. Please note that UK deliveries may take up to 3-5 working days. For our customers outside the UK, deliveries may take 5-14 working days (excluding weekends and bank holidays). Estimated delivery fees will be provided during the checkout process. We may use DHL or other international couriers for overseas deliveries, choosing the most suitable option.

Return Policy:

AMONTA Jewellery has a 14-day return policy. You have 14 days after receiving your item to request a return, with an additional 14 days to return the item. To be eligible for a return, the item must be in the same condition as when you received it—unused and in its original packaging. Please note that custom-made orders are not eligible for refunds.

UK Returns:

To initiate a return, please contact us at [email protected]  If your return is accepted, you have two options:

  • We can provide you with a return shipping label and detailed instructions on where and how to send your package.
  • Alternatively, you can choose to send the item yourself using a first-class Royal Mail sign-for option.

Please remember that we do not accept items sent back to us without prior return authorization. The cost of return shipping, if applicable, will be deducted from the refund. Keep in mind that it may take some time for your bank or credit card company to process the refund.

For any questions about returns or exchanges, please feel free to contact AMONTA Jewellery at [email protected]. All returned items must arrive in their original condition. We do not refund shipping costs, and sale pieces cannot be returned. Customers are responsible for obtaining proof of postage for returns.

Refunds will be processed promptly upon receiving the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account. In cases where an exchange is requested and there is an excess, a credit note will be issued. You will receive an email notification once this process is completed.

Returning Faulty Goods:

If you encounter a problem with an AMONTA Jewellery item, please notify us as soon as possible by emailing us. Then follow the standard returns process as detailed above. Faulty items will only be accepted if they were delivered to the customer damaged or if a manufacturing fault arises within 6 months after delivery. Accidental breakages and fair wear and tear are not considered faulty. The decision to offer a repair or replacement is at the discretion of the AMONTA Jewellery manufacturing team.

Overseas Delivery & Returns:

For international orders, we typically use DHL or other couriers for dispatch. DHL will make two delivery attempts, and you will receive tracking notifications. It is your responsibility to ensure you can receive the parcel or rearrange delivery for a suitable time. If DHL returns parcels to AMONTA Jewellery due to customer refusal, there may be a charge for redelivery, which will be deducted from any refund.

All returns for any order must be shipped in a single shipment. Items must arrive intact, unworn, and in their original condition, placed inside the original packaging and securely sealed. You are responsible for arranging and covering the costs of returning the item(s) to us. Please clearly state on the paperwork that the item is being returned with zero customs value. Ship returns to: 39 Winn Road, SE12 9EX, London, UK.

Once we receive the item(s), we will process the refund to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable. Any fines or costs incurred for returns that do not follow these guidelines will be deducted. Contact your local tax office for refunds of any customs or local taxes.

Receiving a Refund:

Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser’s credit card or PayPal account. If an exchange is requested and there is an excess, a credit note will be issued. You will receive an email notification once this process is completed.